Metro Tasmania is committed to providing accessible bus services for all Tasmanians, including people with a disability.
Metro timetables feature a wheelchair icon to indicate wheelchair-accessible services on each route.
If you require more information about wheelchair-accessible buses or anything else relating to services for those with a disability, please refer to the information below:
7am – 6pm Monday to Friday
You can phone our Customer Service Hotline on 13 22 01 between the hours of 7am-6pm Monday to Friday.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service using one of the following options:
- Phone 12 36 77 then ask for 13 22 01
- Speak and Listen users phone 1300 555 727 then ask for 13 22 01
What happens if I call the Customer Service Hotline on 13 22 01 outside of operating hours?
Calls placed to our Customer Service Hotline outside the hours of operation are automatically forwarded to Metro Operations, which will respond by playing a pre-recorded message listing the options available. Callers can then choose to:
(1) leave a message on 6233 4230; or
(2) call Metro’s after-hours accessibility information line – 6233 4225; or
(3) hear the menu options again
If you would like to view Metro’s Accessibility and Inclusion Plan, a copy is available for review here: Accessibility and Inclusion Plan 2024-2029