At Metro, we are committed to ensuring the safety and wellbeing of our team and customers. We believe that everyone deserves to feel safe when on board a Metro bus, in our Metro shops, or engaging with us through our hotline or online. That’s why we are coming together with the RTBU (Rail, Tram and Bus Union) to say “It’s NOT Ok!”, as one of our measures to address the community issue of anti-social behaviour and take a firm stand against it.

Our campaign is a statewide initiative designed to raise awareness about the various forms of anti-social behaviour that are simply not acceptable. We want to help champion a community where respect, kindness, and consideration prevail. And while the vast majority of our customers do the right thing, even one instance of anti-social behaviour on a Metro bus is too many.

What is anti-social behaviour?

Anti-social behaviour encompasses a range of unacceptable actions, including (but not limited to):

• using obscene or offensive language
• threatening or abusing a Metro team member on our hotline or social media channels
• bullying or assaulting a Metro team member or customer
• smoking, vaping or using an e-cigarette on board a bus
• yelling, spitting or creating a disturbance

We want to make it clear that all these actions are not ok and will not be tolerated.

Our commitment to safety

We take the issue of anti-social behaviour seriously, and we are actively working alongside unions, Tasmania Police, local government, and schools to address this issue. As part of our commitment to safety, we have implemented various measures to ensure a secure environment for everyone, including CCTV on buses, supporting State Government safety initiatives, and staff training.

Get on board with a safer Metro

Through our “It’s NOT ok!” campaign, we want our community to be aware of and stand against anti-social behaviour and help us create a culture of accountability.

If you witness any instances of anti-social behaviour, we encourage you to inform your Metro driver so they can report it. Serious cases will be promptly reported to Tasmania Police, ensuring appropriate action is taken.

By coming together as a community, we can continue to build a positive and respectful environment on our buses, in our Metro shops, and online. Join us in saying “It’s NOT ok!” and let’s get on board with a safer Metro for everyone.