Chief Executive Officer
Jessica Paton
Jess joined the Metro team as CEO in 2026, bringing nearly 20 years’ of experience leading large-scale change across public transport, spanning both bus and rail operations. She brings a wealth of knowledge in delivering strategic transformation, operational readiness and workforce capability in complex operating environments from senior roles at Brisbane City Council and Queensland Rail.
Jess is a registered psychologist, a PROSCI-certified change practitioner and a member of the Australian Institute of Company Directors (AICD). As CEO, Jessica is committed to supporting Metro’s people to deliver safe, reliable and high-quality services, and leading the organisation through the next phase of its modernisation journey.
Executive General Manager People and Safety
Jacqui Allen
Joining Metro in 2023, Jacqui brings a rich background in state government and law, specialising in workplace relations and health and safety. As EGM of People and Safety, Jacqui champions a supportive environment where safety and wellbeing are paramount. Her leadership focuses on recruitment, training, and wellbeing initiatives to enhance organisational culture. Jacqui is also a board member of the No Interest Loan Scheme (NILS), helping low-income Tasmanians access essential services. She holds credentials from the Australian Institute of Company Directors.