Chief Executive Officer
Jessica Paton
Jess joined the Metro team as CEO in 2026, bringing nearly 20 years’ of experience leading large-scale change across public transport, spanning both bus and rail operations. She brings a wealth of knowledge in delivering strategic transformation, operational readiness and workforce capability in complex operating environments from senior roles at Brisbane City Council and Queensland Rail.
Jess is a registered psychologist, a PROSCI-certified change practitioner and a member of the Australian Institute of Company Directors (AICD). As CEO, Jessica is committed to supporting Metro’s people to deliver safe, reliable and high-quality services, and leading the organisation through the next phase of its modernisation journey.
Chief Operating Officer
Darren Turner
Darren joined the Metro team as COO in 2023, bringing a wealth of experience from senior executive roles in banking, finance, and member-based organisations. Before Metro, he served as Chief Operating Officer at RACT and General Manager at RACV. Darren is known for his leadership style that focuses on developing high-performing teams to deliver excellent outcomes for customers and stakeholders. At Metro, he oversees the Operations Division, ensuring seamless frontline services, the maintenance of our bus fleet, and service delivery across the Burnie, Launceston and Hobart networks.
General Manager People and Safety
Jacqui Allen
Joining Metro in 2023, Jacqui brings a rich background in state government and law, specialising in workplace relations and health and safety. As GM of People and Safety, Jacqui champions a supportive environment where safety and wellbeing are paramount. Her leadership focuses on recruitment, training, and wellbeing initiatives to enhance organisational culture. Jacqui is also a board member of the No Interest Loan Scheme (NILS), helping low-income Tasmanians access essential services. She holds credentials from the Australian Institute of Company Directors.