Safe travel for everyone
Everyone has the right to feel safe while travelling on Metro buses – passengers and bus operators. We do not tolerate bullying, violence, discrimination, racism, or any other anti-social behaviour and have the right to refuse carriage to anyone exhibiting any of these behaviours. Click here for more information about Metro’s Conditions of Travel
Unlawful Discrimination
Metro is committed to treating customers with dignity and respect, free from discrimination or harassment. Unlawful discrimination means treating a person less favourably because of a certain attribute or identity they may have including:
- Age;
- Race;
- Disability;
- Physical features;
- Industrial activity;
- Political belief;
- Lawful sexual activity;
- Pregnancy;
- Gender/sex;
- Breastfeeding;
- Marital status;
- Religious belief;
- Sexual orientation;
- Parental status; and
- Relationship status
Metro undertakes to fully investigate and take appropriate action on all complaints, on a confidential and impartial basis.