Safe travel for everyone
Everyone has the right to feel safe while travelling on Metro buses – passengers and bus operators. We do not tolerate bullying, violence, discrimination, racism, or any other anti-social behaviour and have the right to refuse carriage to anyone exhibiting any of these behaviours. Click here for more information about Metro’s Conditions of Travel
Unlawful Discrimination
Metro is committed to treating customers with dignity and respect, free from discrimination or harassment. Unlawful discrimination means treating a person less favourably because of a certain attribute or identity they may have including:
- Age;
- Race;
- Disability;
- Physical features;
- Industrial activity;
- Political belief;
- Lawful sexual activity;
- Pregnancy;
- Gender/sex;
- Breastfeeding;
- Marital status;
- Religious belief;
- Sexual orientation;
- Parental status; and
- Relationship status
Metro undertakes to fully investigate and take appropriate action on all complaints, on a confidential and impartial basis.
Metro says NO to bullying
Metro is fully behind the “Say NO” to bullying campaign. Bullying should not be tolerated anywhere. Metro is committed to raising awareness about the devastating impact bullying can have on people’s lives and of measures to put a stop to bullying. An important way to help put a stop to bullying is to educate young people about the issue and encourage them to speak up if they are either a victim or a witness of bullying.
Racism. It stops with me
In September 2013, Metro Tasmania added its commitment to the ‘Racism. It stops with me’ anti-racism campaign sponsored by the Australian Human Rights Commission. Racism. It stops with me aims to:
- Ensure everyone recognises that racism is unacceptable in our community
- Give people the tools and resources to take practical action against racism
- Empower individuals and organisations to prevent and respond effectively to racism
In June 2014, Metro launched three bus advertisements – one each in Burnie, Launceston and Hobart, to support the campaign’s main message. These ads feature Metro employees expressing their commitment and that of Metro Tasmania to help fight against racism. For more information on this campaign, please visit the Australian Human Rights Commission website. For more information on this campaign, please visit the Australian Human Rights Commission website. 
