Metro Tasmania Pty Ltd is a state owned company established in 1998 that operates bus services in Hobart, Launceston and Burnie. Our vision is to be an attractive travel option which contributes to an integrated public transport network in Tasmania.
We pride ourselves on providing outstanding customer service and are looking for an enthusiastic Customer Services Consultant to join our team based in the Hobart CBD.
Reporting to the Customer Service Team Leader, this role will provide product and service information to our customers in a professional and courteous manner via face-to-face, telephone and electronic customer channels in relation to fares, timetables, services and Greencard enquiries.
Job tasks and responsibilities
Key duties and responsibilities include but are not limited to:
- Responsible for inbound enquiries via Metro Shop, hotline and webmail channels ensuring that contact meets or exceeds the expectations of our customers in accordance with the customer charter.
- Resolve customer enquiries in accordance with best practice first contact resolution principles.
- Accurately record and maintain customer feedback using TIMS system.
- Distribute messages to Metro staff via voice mail, e-mail, or as otherwise instructed.
- Process Greencard applications with accuracy and efficiency.
- Handle cash transactions and cash balancing in a secure manner according to Metro (Metro Shop Daily Reconciliation Procedure) Finance procedures.
Skills and experience
To apply for this role you should have
- Excellent customer service skills,
- Proven strong administration skills
- High-level interpersonal skills including the ability to communicate effectively at all levels
- The ability to deal with sensitive and confidential situations and information with diplomacy and tact
Further information can be sourced from the Position Description or by contacting Janine McCann on 62 33 4278 or email janine.mccann@metrotas.com.au
To apply, please submit your application by e-mail to recruitment@metrotas.com.au by 9am 19 June 2017.
APPLICATION NOT ADDRESSING THE SELECTION CRITERIA WILL NOT BE ACCEPTED