Please ensure Javascript is enabled for purposes of website accessibility Chief Operating Officer - Metro Tasmania Skip to main content

Chief Operating Officer

Reporting directly to the Chief Executive Officer, the Chief Operating Officer will facilitate and support the customer experience on Metro’s bus fleet, including oversight of service performance, network design and serviceability of assets. The role is also responsible for the management of the operational functions of Metro across its network areas, with key areas of responsibility including:

  • Bus Operations
  • Engineering & Facilities Management
  • Rostering, Scheduling, Service Delivery
  • Network & Performance
  • Customer Experience/Metro Shops

Based in Hobart, the Chief Operating Officer will assist in driving the customer service focus and operational performance of Metro and play an important role in collaborating with all levels of management in implementing, monitoring and reviewing the organisational strategy.  The role will play an integral part in Metro’s development of the next 3 year strategic plan together with the 10 year strategic plan.  Key challenges will include maintaining service delivery in a challenging operational environment, working collaboratively to continue to increase patronage following COVID-19 and the development and implementation of new network routes.

The successful candidate will have proven senior leadership experience in operations management and highly developed management skills, including a demonstrated ability to manage financial and physical resources, and demonstrated capacity to build capability development and the adoption of contemporary management practices within a team. High-level strategic, conceptual and analytical skills are essential together with excellent communication and relationship building skills.

This role will suit those seeking an exciting opportunity to play a pivotal role in an Executive Leadership Team where you will contribute to leading, inspiring, influencing and managing the broader business and people performance.  In return you will be provided with excellent career advancement opportunities and work with a leadership team and staff who are passionate about what they do.

For a confidential discussion or to request a copy of the position description please contact Sarah Hendriksen on 0418 515 677 or Lynne Chapman on 0467 229 445 or jobs@chapmanexecutive.com.au. To submit an application, please apply online at www.chapmanexecutive.com.au by Wednesday, 15 March 2023.